Shinagawa-ku, Tokyo（東京都品川区）
【Full-time】Customer Success
- 年俸3,000,000円〜4,200,000円
- 5 days a week in shifts of 8 hours out of 9:00-20:00 ((1) 9:00~18:00 / (2) 11:00~20:00) *Shifts include Saturdays, Sundays, public holidays, New Year's Eve and New Year's Day, GW, etc. *Overtime: 10-20 hours per month. (Shift work is basically not required due to the shift work. *During training (approx. 3 months), you will only work weekdays from 9:00 to 18:00. *In principle, you will be required to come to work.
お仕事について
お仕事内容
Provides customer success support for clients' SaaS products.
Responds to user enquiries via telephone, chat and email. The successful candidate will contribute to the success of the SaaS implementation company by not only providing answers, but also understanding the true needs of the user and making the most suitable proposal from a wide range of products.
先輩スタッフからの一言
Job rewards:.
You will be involved in customer success for companies and services in a variety of industries, which will improve your insight and skills in many areas. The client's products are updated on a daily basis in line with economic and global business trends, allowing you to develop at a faster pace.
Key points of the job
You will work in a global environment with bilingual team members from more than 15 different countries.
A team with a high level of customer satisfaction and a reputation amongst vendors around the world.
募集要項
職種
- 【Full-time】Customer Success
給与
- 年俸3,000,000円〜4,200,000円3 million～4.2 million yen per annum.
試用・研修
- 試用期間あり （3 months）
雇用条件は本採用時と同じ
勤務地
- Shinagawa-ku, Tokyo（東京都品川区）
応募資格
- ・At least 1 year of experience in sales, customer service, etc. (or long-term internship experience for new graduates). ・Japanese language skills at business level. ・The candidate must be able to read, write and speak Japanese clearly, concisely and fluently. ・English skills business level (TOEIC 800 points) or equivalent (fast reading comprehension) ・Business PC skills, IT literacy: touch typing, business emails, Excel, PPT, Word (creation and input), IT and internet literacy to the extent that you can research and use them yourself. ・Experience in data analysis and numerical management, call centre experience, team management and experience as a trainer are welcome. 【People to look for】 ・The ability to tackle complex issues with logical thinking. ・The ability to deal with complex issues with a logical mindset. ・You are interested in technology and passionate about improving the customer experience. ・You share our mission and find our customers' successes enjoyable and rewarding.
勤務時間
- 5 days a week in shifts of 8 hours out of 9:00-20:00 ((1) 9:00~18:00 / (2) 11:00~20:00) *Shifts include Saturdays, Sundays, public holidays, New Year's Eve and New Year's Day, GW, etc. *Overtime: 10-20 hours per month. (Shift work is basically not required due to the shift work. *During training (approx. 3 months), you will only work weekdays from 9:00 to 18:00. *In principle, you will be required to come to work.
休日休暇
- シフト制2 days off per week. Paid leave (can be taken in increments of one day, half a day or an hour).
応募について
応募後の流れ
- First, please submit the following application form. Application form: https://docs.google.com/forms/d/e/1FAIpQLSdFRf7zW_JcE9goxmkJswW3wfATiBW1WGonqycMLbKlhnv1bQ/viewform?usp=sf_link A member of staff will contact you individually by email.
採用予定人数
- 4名程度 The recruitment process may be closed as soon as a suitable candidate has been selected.
会社情報
会社名
- KHコネクト株式会社 / KH Connect Co.,Ltd
業種
- IT・コンピュータ関連業
会社住所
- 大阪府箕面市牧落1-19-11
求人情報更新日：2024/3/4